| Form No. | Form Title | Download Form | Fillable PDF Form | Guidance Notes |
|---|---|---|---|---|
| Taking up or Closing Water Account | ||||
| WWO 1 | Application for Taking Up of Consumership and Undertaking referred to in Section 7 of the Waterworks Ordinance (Chapter 102) and Section 5 of the Sewage Services Ordinance (Chapter 463) | Fillable pdf Form | Guidance Notes | |
| WWO 1145 | Joint Application for Change of Consumership | Fillable pdf Form | Guidance Notes | |
| WWO 243 | Application for Termination of Consumership and Refund of Water Deposit | Fillable pdf Form | Guidance Notes | |
| Refund of Water Deposit | ||||
| WWO 213 | Application for Refund - Loss of Water Deposit Receipt | Fillable pdf Form | Guidance Notes | |
| WWO 365 | Letter of Indemnity (for refund of deposit / charges of deceased consumers) | Fillable pdf Form | Guidance Notes | |
| WWO 368 | Letter of Indemnity (for refund of deposit / charges) | Fillable pdf Form | Guidance Notes | |
| Reduction of Water and Sewage Charges | ||||
| WWO 1150 | Application for Reduction of Water and Sewage Charges Caused by Undetected Leakage of Inside Service for Four-monthly-billed Accounts | Fillable pdf Form | N/A | |
| Form No. | Form Title | Download Form | Fillable PDF Form | Guidance Notes |
|---|---|---|---|---|
|
Note:
|
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| WWO 46 | Application for Constructing, Installing, Altering or Removing an Inside Service or Fire Service (Version 01/19) | Fillable pdf Form | Guidance Notes | |
| Application for Constructing, Installing, Altering or Removing an Inside Service or Fire Service (Version 1/2018) | Fillable pdf Form | Guidance Notes | ||
| WWO 542 | Application for Water Supply | Fillable pdf Form | Guidance Notes | |
| WWO 132 | Application for Certificate Regarding Water Supply Availability/Connection | Fillable pdf Form | Guidance Notes | |
| WWO 1143 | Application for Water Meter Removal and Water Supply Disconnection due to Building Demolition | Fillable pdf Form | Guidance Notes | |
| WWO 1144 | Application for Portable Meter from Company only | N/A | Guidance Notes | |
| WWO 1149 | List of Pipes and Fittings to be Installed (To be used on or after 1 January 2019) | Fillable pdf Form | Guidance Notes | |
| WWO 1155 | Request for Work to be Carried out by the Water Authority | Fillable pdf Form | Guidance Notes | |
| Form No. | Form Title | Download Form | Fillable PDF Form | Guidance Notes |
|---|---|---|---|---|
| Payment Methods | ||||
| WWO 1054 | Direct Debit Authorisation Form for Payment of Charges Issued by the Water Authority (Application for Autopay) | Fillable pdf Form | Guidance Notes | |
| N/A | Cancellation of Direct Debit Authorization for Payment of Charges issued by the Water Authority | Fillable pdf Form | Guidance Notes | |
| Bill Language and Bill Routing | ||||
| WWO 227 | Notification of Change of Mailing Address | Fillable pdf Form | Guidance Notes | |
| N/A | Change of bill Language Form | Fillable pdf Form | Guidance Notes | |
| Update of Personal Particulars | ||||
| N/A | Amend Account Detail Form | Fillable pdf Form | Guidance Notes | |
| Form No. | Form Title | Download Form | Fillable PDF Form | Guidance Notes |
|---|---|---|---|---|
| WWO 495 | Application for Issue of a Grade I Plumber's Licence | Fillable pdf Form | Guidance Notes | |
| N/A | Application for Renewal/Re-issue of a Plumber's Licence | Fillable pdf Form | Renewal of Licence – Guidance Notes Re-issue of Licence – Guidance Notes |
|
| N/A | Application for Change of Particulars of a Licensed Plumber | Fillable pdf Form | Guidance Notes |
| Form No. | Form Title | Download Form | Fillable PDF Form | Guidance Notes |
|---|---|---|---|---|
| N/A | Quality Water Supply Schemes For Buildings - Fresh Water (Management System) - Form A | PDF / DOC | Fillable pdf Form | Guidance Notes |
| N/A | Quality Water Supply Schemes For Buildings - Fresh Water (Management System) - Form B - Undertaking Form for Incoming Building Management Company |
PDF / DOC | Fillable pdf Form | Guidance Notes |
| N/A | Quality Water Supply Schemes For Buildings - Flushing Water - Form C | PDF / DOC | Fillable pdf Form | Guidance Notes |
| N/A | Quality Water Supply Schemes For Buildings - Flushing Water - Annex I of Form C - Checklist on Flushing Water Tank Cleansing and Plumbing Inspection |
PDF / DOC | Fillable pdf Form | Guidance Notes |
| N/A | Quality Water Supply Schemes For Buildings - Flushing Water - Form D - Undertaking Form for Incoming Building Management Company |
PDF / DOC | Fillable pdf Form | Guidance Notes |
| Form No. | Form Title | Download Form | Fillable PDF Form | Guidance Notes |
|---|---|---|---|---|
| N/A |
Water Safety Plan Subsidy Scheme Application Form
|
N/A | Guidance Notes |
| Form No. | Form Title | Download Form | Fillable PDF Form | Guidance Notes |
|---|---|---|---|---|
| N/A | Voluntary Water Efficiency Labelling Scheme on Showers for Bathing (Proforma Letter of Application) | PDF / DOC | Fillable pdf Form | Guidance Notes |
| N/A | Voluntary Water Efficiency Labelling Scheme on Water Taps (Proforma Letter of Application) | PDF / DOC | Fillable pdf Form | Guidance Notes |
| N/A | Voluntary Water Efficiency Labelling Scheme on Washing Machines (Proforma Letter of Application) | PDF / DOC | Fillable pdf Form | Guidance Notes |
| Voluntary Water Efficiency Labelling Scheme on Washing Machines (Supplementary Form 1) | PDF / DOC | Fillable pdf Form | Guidance Notes | |
| N/A | Voluntary Water Efficiency Labelling Scheme on Urinal Equipment (Proforma Letter of Application) | PDF / DOC | Fillable pdf Form | Guidance Notes |
| N/A | Voluntary Water Efficiency Labelling Scheme on Flow Controllers (Proforma Letter of Application) | PDF / DOC | Fillable pdf Form | Guidance Notes |
| N/A | Voluntary Water Efficiency Labelling Scheme on Water Closets (Proforma Letter of Application) | PDF / DOC | Fillable pdf Form | Guidance Notes |
| Form No. | Form Title | Download Form | Fillable PDF Form | Guidance Notes |
|---|---|---|---|---|
| N/A | Application for Access to Information | Fillable pdf Form | Guidance Notes | |
| N/A | Application for Educational Visits to Waterworks Installations by Schools or Groups | Fillable pdf Form | Guidance Notes | |
| N/A | Application for Fishing Licence | Fillable pdf Form | Guidance Notes | |
| N/A | Application for Inclusion as a WSD Supplier | Guidance Notes | ||
| N/A | Application for Location Filming | Fillable pdf Form | Guidance Notes | |
| N/A | Application for Photo Shooting | Fillable pdf Form | Guidance Notes | |
| N/A | Application for Access to Waterworks Area for Conducting Activities | Fillable pdf Form | Guidance Notes |