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WELS on Flow Controllers - How to Apply

All manufacturers, importers and other related parties in the flow controller business are welcome to participate in the scheme.



Steps to follow:

  1. Click related system link to go to the e-Application System.
  2. Create a user account if new to the System.
  3. Select “New Application” under WELS and choose the product type to apply for WELS.
  4. Follow the screens and complete information required (such as company information, product information, supporting documents, participant’s obligations and any supplementary information).
  5. You should have already appointed an accredited testing laboratory to conduct relevant testing for the product. Select that laboratory from the list in the System.  Complete the remaining steps and submitted this initial application.  The selected laboratory will be notified by an email with a system link to upload the test report to the System.  AFTER the laboratory has done so, you will be alerted by another email to login the system to review the test report.  If everything is in order, please submit this whole application.
  6. Your part is done. We will work on your application and inform you the result in due course.

For any questions, please call 3583 4125 or 3583 4147.

Mail, fax or email

Application can also be made through mail, fax or email to Water Supplies Department (WSD):

Address : 47/F, Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong

Fax number : 2824 0578
Email address : wsdinfo@wsd.gov.hk

The applicant shall apply for registration using the proforma letter of application  attached to the Scheme Document. In addition, the following information shall be submitted for approval:

  1. Information of the company, i.e. name, address, telephone number, fax number, e-mail address, website address, contact person, and sale distribution network (names and addresses of the distributor(s)), etc.;
  2. Information of the flow controller being applied for registration in the Scheme, i.e. brand name, model no. and/or name, flow controller category, catalogue (if available), country/region of origin and two photos clearly showing the front and side views of the flow controller;
  3. Parties which will be responsible for making and affixing the water efficiency label (Label);
  4. Proposed commencement date to affix the Label to flow controller (Year _____, Month _____);
  5. Documentary proof of the approval for the flow controller GA issued by the Water Authority;
  6. Documentary proof that the design (if any) and production system for the flow controller is operating according to a recognized international quality system[1] (such as ISO 9001). The submission of product drawings extracted from the product manual or design manual, and international quality system certificate on the manufacturer can be considered as documentary proof of recognition of the quality system. Failure to renew the recognized international quality system may render the model registration null and void;
  7. Detailed test report in accordance with the reporting requirements specified in Annex 1 and relevant test standards for safe for potable water use required in Section 5.2, if applicable. The test report shall be issued by a recognized laboratory complying with the requirements in Section 8. The required information requested in Sections A5, B6 and C5 of Annex 1 of the scheme document have to be provided in a single section of the test report;
  8. Documentary proof that the testing laboratory appointed by the participant has satisfied the requirement of Section 8.2, 8.3 or 8.4. The submission of certificate of accreditation, self-declaration statement that the operation of the testing laboratory meets the requirements of ISO/IEC 17025 can be considered as documentary proof.
  9. For the case of flow controllers of same design but with the variation in colour and finishing, the applicant should consult with the testing laboratory and confirm in writing that such variation will not affect the flow rate performance and other performance requirements stipulated in Section 5.3 to Section 5.5; and
  10. The participant shall submit a reference sample for each flow controllers successfully registered under the Scheme upon the request of the Department.
Note: Company's chop should be stamped on the Proforma Letter of Application and all the document front covers provided by hand, or through post, facsimile or electronic mail to the Water Supplier Department. All photocopy test reports submitted to the Department shall be certified as true copy issued by the testing laboratory appointed by the participant. Upon the request of the Department, the participant is required to provide the original copy of the test reports.

After submission of all necessary information, the applicant will be notified of the result within 17 working days. If the application is accepted, WSD will issue a registration certificate and the soft copy of the water efficiency label to the successful applicant. The successful applicant can then produce the labels and affix/print the respective labels to the flow controller or its packing or a swing tag securely fastened to the product/packing.

Details of the flow controller registered under this scheme will be kept in a register maintained by WSD. The register will be uploaded to WSD's website for public information.