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Contact Us

You are welcome to contact us by completing the online eform or sending an email. You can also get in touch with us through our Customer Telephone Enquiry Centre or visit our Customer Enquiry Centres for more information.

We endeavor to provide our customers of diverse race with equal access to our services in the Customer Telephone Enquiry Centre and Customer Enquiry Centres. For details, please refer to the checklist of measures on the promotion of racial equality (also available in Bahasa Indonesian, Hindi ( हिन्दी), Nepali (नेपा ली), Punjabi (ਪੰਜਾਬੀ), Tagalog, Thai (ไทย), Urdu ( اردو) and Vietnamese (Tiếng Việt))."

Hotline for “Action Plan for Enhancing Drinking Water Safety in Hong Kong”
Help Desk for Water Safety Plan for Buildings
In Writing
24-hour Customer Service Hotline
Customer Enquiry Centres