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WWO 542 Guidance Notes

Guidance Notes

Application can be made through different channels, depending on its nature:

By Email

wsdinfo@wsd.gov.hk (applicable to all)

awsvillagehouse@wsd.gov.hk (applicable to (ii) only)

awssimpleapp@wsd.gov.hk (applicable to (iii) only)

By Fax

2802 7333

By Mail or By Hand

The Water Authority
43/F Immigration Tower,
7 Gloucester Road,
Wan Chai, Hong Kong.


  1. This application includes among other things the undertaking referred to in Section 7 of the Waterworks Ordinance and Section 5 of the Sewage Services Ordinance. It must be properly completed by the applicant who intends to be the consumer/agent in respect of a fire service/inside service/communal service to be constructed in the premises applying for water supply. Sewage charges and trade effluent surcharges (if applicable) are payable by the consumer/agent whose premises are connected to public sewers.
  2. Please refer to the booklet 'Classification of Water Consumer Accounts'. For more entries, please insert additional sheets. Each additional page should be duly signed. If discrepancies exist between the stated classification code and description, the classification code shall prevail. Should there be subsequent changes to the classification code, the consumer should notify the Water Authority and the Office of the Drainage Authority at G/F Western Magistracy, 2A Pok Fu Lam Road, Hong Kong of the new code and description.
  3. For a firm/company, a photocopy of the Business Registration Certificate should be attached to the application. For individual applicant, the applicant should attach a photocopy of his/her identity card or identity proof document (e.g. Passport) for our checking of his/her identity. The photocopy of identity card and identity proof document will be destroyed immediately after the checking process.
  4. The deposit paid under this undertaking is not transferable and may be applied by the Water Authority at any time to the payment of any charges.
  5. Pursuant to Section 20 of the Waterworks Ordinance (Cap. 102) and Section 5 of the Sewage Services Ordinance (Cap. 463), the liability of the consumer/agent shall continue until:
    1. another consumer/agent is approved by the Water Authority in his/her place; or
    2. this undertaking is cancelled by the Water Authority, notwithstanding that
      1. the consumer/agent ceases to occupy the premises;
      2. the consumer/agent ceases to be responsible for the management of the premises or any part thereof, or
      3. the Water Authority exercises any power under Sections 8, 9, 10 or 19(2) of the Waterworks Ordinance (Cap. 102).

    Should the consumer/agent wishes to cancel the undertaking, the consumer/agent should promptly notify the Water Authority.

  6. The applicant shall observe the submission requirements stipulated in the latest version of “Guide to Application for Water Supply” and Circular Letters issued by the WSD. Failure to comply with the submission requirements may result in the application rejected and returned to the applicant.