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WELS on Water Closets - How to Apply

All manufacturers, importers and other related parties in the water closets trade are welcome to participate in the scheme.



Steps to follow:

  1. Click related system link to go to the e-Application System.
  2. Create a user account if new to the System.
  3. Select “New Application” under WELS and choose the product type to apply for WELS.
  4. Follow the screens and complete information required (such as company information, product information, supporting documents, participant’s obligations and any supplementary information).
  5. You should have already appointed an accredited testing laboratory to conduct relevant testing for the product. Select that laboratory from the list in the System.  Complete the remaining steps and submitted this initial application.  The selected laboratory will be notified by an email with a system link to upload the test report to the System.  AFTER the laboratory has done so, you will be alerted by another email to login the system to review the test report.  If everything is in order, please submit this whole application.
  6. Your part is done. We will work on your application and inform you the result in due course.

For any questions, please call 3583 4125 or 3583 4147.

Mail, fax or email

Application can also be made through mail, fax or email to Water Supplies Department (WSD):

Address : 47/F, Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong
Fax number : 2824 0578
Email address : wsdinfo@wsd.gov.hk

The applicant shall apply for registration using the proforma letter of application  attached to the scheme document. In addition, the following information shall be submitted for approval:

  1. Information of the company, i.e. name, address, telephone number, fax number, e-mail address, website address, contact person, and sale distribution network (names and addresses of the distributor(s)), etc.;
  2. Information of the water closet being applied for registration in the Scheme, i.e. brand name, model no. and/or name, catalogue (if available), at least three photos (showing the front, side and bottom views of the water closet) and country of origin;
  3. Parties which will be responsible for making and affixing the water efficiency label (Label);
  4. Proposed commencement date to affix the Label to water closet (Year _____, Month _____);
  5. Documentary proof that the design (if any) and production system for the water closet is operating according to a recognised international quality system[1] (such as ISO 9001 or equivalent). The submission of product drawings extracted from the product manual or design manual, and international quality system certificate on the manufacturer can be considered as documentary proof of recognition of the quality system. Failure to renew the recognised international quality system may render the model registration null and void;
  6. Documentary proof of the flushing valve GA issued by the Water Authority;
  7. Detailed test report in accordance with the reporting requirements is specified in Annex 2. The test report shall be issued by a recognised laboratory complying with the requirements in Section 8. The required information requested in Sections I, II, III, IV & V of Annex 1A of the Scheme document have to be provided in a single section of the test report;
  8. Documentary proof that the testing laboratory appointed by the participant has satisfied the requirement of Section 8. The submission of certificate of accreditation, self-declaration statement that the operation of the testing laboratory meets the requirements of ISO/IEC 17025 can be considered as documentary proof;
  9. For the case of water closet of same design but with the variation in colour and finishing, the applicant should consult with the testing laboratory and confirm in writing that such variation will not affect the water flush volume and other performance requirements specified in Section 5.2, 5.3 and 5.4; and
  10. Participant shall submit a reference sample for water closet successfully registered under the Scheme upon the request of the Department.
Note: Company's chop should be stamped on the Proforma Letter of Application and all the document front covers provided by hand, or through post, facsimile or electronic mail to the Water Supplier Department. All photocopy test reports submitted to the Department shall be certified as true copy issued by the testing laboratory appointed by the participant. Upon the request of the Department, the participant is required to provide the original copy of the test reports.

After submission of all necessary information, the applicant will be notified of the result within 17 working days. If the application is accepted, WSD will issue a registration certificate and the soft copy of the water efficiency labels (full and simplified versions) to the successful applicant. The successful applicant can then produce the labels and affix/print the respective labels to the water closets or its packing at a prominent location.

Details of the water closets registered under this scheme will be kept in a register maintained by WSD. The register will be uploaded to WSD's website for public information.