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Customer Enquiry Centres

Our Customer Enquiry Centres provide general enquiry services, handle applications for change of consumership, disseminate publications and forms related to water supply. Applicants can make applications for Fishing Licence / Plumber's Licence at Wan Chai or Tai Kok Tsui Customer Enquiry Centres. Tai Kok Tsui Customer Enquiry Centre also sells water tickets. Fee collection service is not available at Customer Enquiry Centres. Customers may pay water charges through various means.

Address Office and Service Hours
Hong Kong Island
Wan Chai Customer Enquiry Centre
1st Floor, Immigration Tower, 7 Gloucester Road, Wan Chai.
(Wanchai MTR Station A5 Exit)
Office Hours
Monday to Friday
8:30am to 6:30pm

Saturday, Sunday & Public Holiday: Closed

Service Hours for Application for Fishing or Plumber's Licence
Monday to Friday:
9:15am to 5:00pm

Saturday, Sunday & Public Holiday: Closed

Kowloon

Tai Kok Tsui Customer Enquiry Centre
G/F, 41 Tit Shu Street, Tai Kok Tsui
(Olympic MTR Station C2 Exit)

Office Hours
Monday to Friday:
8:30am to 6:30pm

Saturday, Sunday & Public Holiday: Closed

Service Hours for Application for Fishing Licence, Plumber's Licence or Sale of Water Ticket
Monday to Friday:
9:15am to 5:00pm

Saturday, Sunday & Public Holiday: Closed

New Territories
Sha Tin Customer Enquiry Centre
3rd Floor, Sha Tin Government Offices, 1 Sheung Wo Che Road, Sha Tin.
Office Hours
Monday to Friday:
8:30am to 6:30pm

Saturday, Sunday & Public Holiday: Closed
Tai Po Customer Enquiry Centre
4th Floor, Tai Po Government Offices, 1 Ting Kok Road, Tai Po.
Tuen Mun Customer Enquiry Centre
7th Floor, Tuen Mun Government Offices, 1 Tuen Hi Road, Tuen Mun.