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Customer Enquiry Centres

Address Office and Service Hours
Hong Kong Island
Wan Chai Customer Enquiry Centre
1st Floor, Immigration Tower, 7 Gloucester Road, Wan Chai.
(Wanchai MTR Station A5 Exit)
Office Hours
Monday to Friday
8:30am to 6:30pm

Saturday, Sunday & Public Holiday: Closed

Service Hours for Application for Fishing or Plumber's Licence
Monday to Friday:
9:15am to 5:00pm

Saturday, Sunday & Public Holiday: Closed

Fee Collection Service and Sale of Water Ticket Service are not available at this centre.
You may pay water charges through various means.
Kowloon

Tai Kok Tsui Customer Enquiry Centre
G/F, 41 Tit Shu Street, Tai Kok Tsui
(Olympic MTR Station C2 Exit)

Office Hours
Monday to Friday:
8:30am to 6:30pm

Saturday, Sunday & Public Holiday: Closed

Service Hours for Application for Fishing Licence, Plumber's Licence or Sale of Water Ticket
Monday to Friday:
9:15am to 5:00pm

Saturday, Sunday & Public Holiday: Closed

Fee Collection Service is not available at this centre.
You may pay water charges through various means.

New Territories
Sha Tin Customer Enquiry Centre
3rd Floor, Sha Tin Government Offices, 1 Sheung Wo Che Road, Sha Tin.
Office Hours
Monday to Friday:
8:30am to 6:30pm

Saturday, Sunday & Public Holiday: Closed

Fee Collection, Fishing or Plumber's Licence Application and Sale of Water Ticket Services are not available at these centres.

You may pay water charges through various means.
Tai Po Customer Enquiry Centre
4th Floor, Tai Po Government Offices, 1 Ting Kok Road, Tai Po.
Tuen Mun Customer Enquiry Centre
7th Floor, Tuen Mun Government Offices, 1 Tuen Hi Road, Tuen Mun.

Please note that Mong Kok Customer Enquiry Centre at Ground Floor, 128 Sai Yee Street, Mong Kok has been closed since 30 March 2018.