Table of Contents
1
124
Annual Report - Water Supplies Department 2016 - 2017
Contents
3
Vision, Mission & Values
2
Corporate Profile
4
WSD Organisation Chart
6
Events in Brief
8
Director’s Statement
20
Key Performance Indicators
27
Water Supply Management
30
Fostering a Water Conservation Culture
40
Water Quality
52
Waterworks Infrastructure
56
Finance and Water Charges
64
Sustainable Operations
72
Focusing on Customer Service
82
Enhancing Our Competencies
86
Appendices
94
Annexes
97
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