Annual Report - Water Supplies Department 2016 - 2017

| 水務署 | 二零一六至一七年年報 81 專注客戶服務 Focusing on Customer Service 作為一個以客為本的政府機構，我們盡量向公眾提供不同的溝通渠道，確保用戶能迅速與我們聯絡， 從而清楚得知各區水務工作的進展情況。 As a customer-focused organisation, we at WSD make ourselves as accessible as possible to the public to ensure that our customers can reach us quickly and, in turn, are clearly informed of any water-related developments in their districts. 保持溝通 Staying in Touch 智能手機流動應用程式 Mobile App for Smartphones 我們推出的「水務署流動應用程式」服務可 After the launch of the “WSD Mobile App” service for users to 供用戶查閱水務署的重要資訊，以及憑二 view important information from WSD, and to make payments 維碼在便利店繳交水費而無需出示水費賬 at convenience stores by using the QR code provided without 單。應用程式中的關注地區已由 18 區進一 the need to present their paper water bills, the concerned 步劃分為 431 個分區，以協助用戶接收相關 districts in the mobile app have been subdivided from 18 分區的停水資訊。用戶也可以透過應用程 districts into 431 subdistricts in order to help users to receive 式獲取喉管及裝置的產品資訊，以 water suspension notices of the 及在網上提交用戶轉名的申請（適 relevant sub-district. Users can 用於以個人名義申請住宅用水或沖 also obtain Water Supply Pipes 廁用水的用戶）。 and Fittings Product information and submit online applications for change of consumership (for domestic or flushing supplies in a personal capacity).