Highlights 2024-25
Water sources and quality
Fresh water quality
0%
compliance with the Hong Kong Drinking Water Standards1
0%
achieving
fresh water supply pressure
(15-30 metres)3
Flushing water quality
achieved target of
0%
compliance with the WSD
Water Quality Objectives2
0%
achieving
flushing water supply pressure
(15 metres)4
Water consumption
Domestic fresh water per capita per day
consumption maintained at
0Litres
Network efficiency and resilience
Achieved a reduction in the government fresh water mains leakage rate from
0%
0%
Energy efficiency, renewable energy and emissions management
0
MWh
generated by renewable energy via land-based and floating photovoltaic panels and hydropower plants
0
kWh/m2
of electricity consumed at office per unit per floor space
0%
reduction
in CO2-eq of Scope 1 and 2 emissions to 4.9 kilotonnes compared to the average of the past 3 years
Customer services
0%
within 8 hours
Target achieved for water supply suspension duration for planned work
Maintained
0%
of water meters within a strict accuracy threshold of ±3%5
1%
increase
Total number of customer accounts increase by 1% to 3 278 100 with 243 300 customers subscribed to electronic billing
Water Suspension Notification System extended to cover emergency suspension of both fresh water and flushing water supplies, benefiting about
0
Large Housing Estates and
0
Small Housing Estates
Staff empowerment and community services
0%
increase
in training man-days to 15 756
0%
increase
in volunteer service
man-hours to 6 165
- 1Since September 2017, the WSD has adopted the Hong Kong Drinking Water Standards (HKDWS) in the target. Prior to that, the World Health Organization's Guidelines for Drinking-water Quality was adopted.
- 2Flushing water refers to the salt water and recycled water supplied by the WSD for flushing purpose.
- 3The pressure head requirement refers to the minimum residual head in the distribution system except at their extremities.
- 4The description of service since 2023-24 has been revised as "Supply pressure–flushing water supply". The target for 2022-23 was "Supply pressure–salt water supply". Flushing water refers to the saltwater and recycled water supplied by WSD for flushing purpose. Minimum residual head in the distribution system except at their extremities.
- 5In 2022-23, 2023-24 and 2024-25, the proportion of accurate water meters was maintained at 98.6%.
Staff empowerment and community services
0%
increase
in training man-days to 15 756
0%
increase
in volunteer service
man-hours to 6 165
Awards and Recognition
Recognition from both local and international institutions stands as a testament to our outstanding performance, bolstering motivation and inspiring the team to break new ground.
HKIPM Project Management Achievement Awards 2024 – Winner (Sustainable Project)
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Institution of Civil Engineers – Most Popular Infrastructure Projects in Hong Kong (First Runner-Up)
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Autodesk Hong Kong BIM Award 2024 – Winner Award and 2 Honorable Mentions
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Bentley Systems’ 2024 Year in Infrastructure and Going Digital Awards – Winner (Surveying and Monitoring)
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HKICBIM Award 2025 – Outstanding BIM Project in Civil Engineering (Gold)
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