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What's New

Relocation Notice of Water Supplies Department New Territories West Regional Office

WSD Mong Kok Office at 128 Sai Yee Street has been relocated to WSD Tin Shui Wai Building at 20 Tin Pak Road, Tin Shui Wai, New Territories. The new regional office will be responsible for managing the water supply and distribution system, providing customer services and supplying reliable, adequate and quality potable water and sea water for New Territories West region.  Customer Enquiry Centre is not situated in the new regional office.

For general enquiry services, change of Consumership, application for Fishing Licences / Plumber Licences and sale of water tickets, please visit Tai Kok Tsui Customer Enquiry Centre, details as below.

  Address Office and Service Hours
1. Tai Kok Tsui Customer Enquiry Centre
G/F, 41 Tit Shu Street, Tai Kok Tsui
(Olympic MTR Station C2 Exit)
(Fee Collection Service is not available, public may visit any post offices or designated convenience stores for payment)

General enquiry services, change of Consumership
Office Hours:
Monday to Friday:
8:30am to 6:30pm

Saturday, Sunday & Public Holiday: Closed

Service Hours for Application for Fishing Licence, Plumber's Licence or Sale of Water Ticket
Monday to Friday:
9:15am to 5:00pm

Saturday, Sunday & Public Holiday: Closed

Public may visit the nearest Customer Enquiry Centre for the above services. For details, please browse our website.

If you have any enquiries, please contact our 24 hours hotline of the Customer Telephone Enquiry Centre at 2824 5000.