• Director's Review and Looking Ahead
• Our Vision, Mission and Values - 1998/1999
• Abour Our Water
• Performance Pledge - 1998/1999
• Highlights of the Year
• Organisation and Establishment
• Administration and Planning
• New Works
• Supply and Distribution
• Mechanical and Electrical
• Finanical Management
• Revenue and Pricing
• Departmental Administration and Staff Relations
• Customer Services and Relations
• Public Relations and Publicity
• Appendices & Annex