Jump to the beginning of content

Emergency Temporary Water Suspension Notices and Enquiries

•  

  Emergency Temporary Water Suspension Notices

  expand

  Please click below hyperlink to reach the webpage on Temporary Water Suspension Notices posted by the Water Supplies Department at present, and select "Emergency" for "Supply Suspension Type".

  • Search for Temporary Water Suspension Notices

  Please be informed that water supply to the areas/buildings as shown in the Water Suspension Notices has been/will be suspended during the period stated in the notice. We apologize for any inconvenience caused. 

  Please note that the supply may be restored earlier than estimated or the resumption of supply may have to be delayed in case of unforeseeable circumstances. Please call our Customer Services Hotline if further information is required.

•  

  Emergency Temporary Water Suspension Enquiries via Customer Services Hotline

  expand

  Emergency Temporary Water Suspension Enquiries via Customer Services Hotline - 2824 5000

  When a serious main burst affecting the water supply to a large area occurs, the Water Supplies Department will announce its details on our Customer Services Hotline. You need only follow the simple procedure shown below for listening to the recorded announcement or talk to our Customer Services Officer:

  

  ---

  Step 1 -	Please dial: 2824 5000
  Step 2 -	Select language for Cantonese, please press 1 for Putonghua, please press 2 for English, please press 3
  Step 3 -	To listen to any recorded messages about emergency temporary water suspensions, if any, or talk to our Customer Services Officers, please press 0>1

  Note: To listen to recorded messages about planned temporary water suspensions, if any, please press 1. instead. If you would like to talk to our Customer Services Officer then, please press 0.

Notes:

• Whenever a serious mains burst occurs, our Customer Services Hotline will usually receive lots of enquiry calls from the customers affected. We should be grateful if you can end the call as soon as you have obtained information of the incident, in order that other users can have room to access the Customer Services Hotline. Thank you for your cooperation.
• For reporting or making enquiries on water supply faults, such as mains bursts, no supply etc., you can speak to our Customer Services Officers directly. After you have got connected to the Hotline and selected the language used, please press 0. and then 0. or 1. (depending on what you are after) for speaking to a Customer Services Officer.
• When a lot of callers want to speak to our Customer Service Officers at the same time, the waiting time for your call to get connected to a Customer Services Officer may be long at times. You may then choose to follow the directions provided by the system to leave a message in our voice mailbox. Our Hotline staff will return a call to you as soon as possible.

We apologise for any inconvenience caused.