Please read the "Personal Information Collection Statement" before submitting the form.

If you have visited any of our Customer Enquiry Centres/ Meter Testing Laboratory and wish to give your comments or suggestions on our services, you can complete and submit the Customer Survey Form online.

Alternatively, you can complete a print-out of this form and return the form to us by fax or by post.

Email to Water Supplies Department (wsdinfo@wsd.gov.hk)

(Please do NOT use special characters in the textboxes below including & │* ~ < > ^ [ ] { } $ )

*Location : Please Select Wan Chai CEC Tai Kok Tsui CEC Sha Tin CEC Tuen Mun CEC Meter Testing Laboratory

1. The purpose of visiting the Centre:

General Enquiry Service Application Bill Payment Others (please specify) others

2. Satisfaction Rating: (please complete all items)
Items		very satisfied	quite satisfied	average	quite dissatisfied	very dissatisfied
A.	Staff
	*Courtesy	Staff: Courtesy, very satisfied, not checked.	Staff: Courtesy, quite satisfied, not checked.	Staff: Courtesy, average, not checked.	Staff: Courtesy, quite dissatisfied, not checked.	Staff: Courtesy, very dissatisfied, not checked.
	*Proactiveness	Staff: Proactiveness, very satisfied, not checked.	Staff: Proactiveness, quite satisfied, not checked.	Staff: Proactiveness, average, not checked.	Staff: Proactiveness, quite dissatisfied, not checked.	Staff: Proactiveness, very dissatisfied, not checked.
	*Competence	Staff: Competence, very satisfied, not checked.	Staff: Competence, quite satisfied, not checked.	Staff: Competence, average, not checked.	Staff: Competence, quite dissatisfied, not checked.	Staff: Competence, very dissatisfied, not checked.
B.	Time
	*Waiting Time	Time: Waiting Time, very satisfied, not checked.	Time: Waiting Time, quite satisfied, not checked.	Time: Waiting Time, average, not checked.	Time: Waiting Time, quite dissatisfied, not checked.	Time: Waiting Time, very dissatisfied, not checked.
	*Processing Time	Time: Processing Time, very satisfied, not checked.	Time: Processing Time, quite satisfied, not checked.	Time: Processing Time, average, not checked.	Time: Processing Time, quite dissatisfied, not checked.	Time: Processing Time, very dissatisfied, not checked.
C.	Centre Location & Environment
	*Location	Centre Location & Environment: Location, very satisfied, not checked.	Centre Location & Environment: Location, quite satisfied, not checked.	Centre Location & Environment: Location, average, not checked.	Centre Location & Environment: Location, quite dissatisfied, not checked.	Centre Location & Environment: Location, very dissatisfied, not checked.
	*Layout	Centre Location & Environment: Layout, very satisfied, not checked.	Centre Location & Environment: Layout, quite satisfied, not checked.	Centre Location & Environment: Layout, average, not checked.	Centre Location & Environment: Layout, quite dissatisfied, not checked.	Centre Location & Environment: Layout, very dissatisfied, not checked.
	*Cleanliness	Centre Location & Environment: Cleanliness, very satisfied, not checked.	Centre Location & Environment: Cleanliness, quite satisfied, not checked.	Centre Location & Environment: Cleanliness, average, not checked.	Centre Location & Environment: Cleanliness, quite dissatisfied, not checked.	Centre Location & Environment: Cleanliness, very dissatisfied, not checked.

3. Other comments/suggestions:-
Please do NOT input any sensitive data including the HKID No., credit card's information and passwords.

4. You are welcome to provide your information below for further contact or follow-up.
*Name:		Title Mr Mrs Miss Ms Options:
E-mail Address:
*Telephone No.:
Fax No.:
*Correspondence Address:
Customer Type:		Domestic Non-Domestic

*Please enter the characters in the image below:

*Mandatory Field