WSD - List of Records by Category

Listed below are the records held by the Department. Request for inspection of these records may be made to us by letter or completing an application form download here or obtainable from the reception Counter of our Head Office. The application should be addressed to Access to Information Officer, Departmental Administration Division.

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New Works Branch

New Works Projects
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- Contractors
  - List of Approved Contractors for Public Works - Waterworks Category
  - List of approved suppliers of materials and specialist contractors for public works
  - Security services
- Building Materials
- Contract and tender
  - Model tender document for waterworks projects
  - Tender boards
- Contract for supply/installations and security services
- Contracts/Works Orders for construction/modification/upgrading of waterworks installations, depots and workshops
- Civil Engineering Design Manual for waterworks projects
- Contract advisory service
  - Programme and reports
Project Management
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- Committees/Meeting
  - Public Works Sub-committee
- Programmes
  - Programme progress and expenditure forecast of works
  - Public works programme
Miscellaneous
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- Stores Control
- Reservation/Allocation of Land
- Waterworks Installations under construction
- Annual Review of Achievements
- Project Finance/Costing/Billing/Estimates/Expenditures
- Public Works Programme Information System
- Site contractors
  - Regulating Action
  - Monthly return on employment in Government Buildings and Construction
- Traffic Impact Assessments
- Quality Management Application

Operations Branch

Headworks
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- Works Reports
- Maintenance of WSD Buildings/ Reservoirs/ Service Reservoirs/ Catchwaters/ Slopes/ Treatment Works
- Reservoirs/Service Reservoirs/Treatment Works
  - Consumption Statistics
  - Safety Examinations
  - Protective Measures for Maintenance Personnel
  - Inspection of Balance Tank and Header Tank
  - Sludge Disposal
- Typhoon & Rainstorm Damage
- Dry Season Draw-off Pattern
- Water Pollution Control
- Irrigation Supply
- Trunk Mains
- Temporary Metered Supply to Salt Water Supply System during Emergency
- Condition Survey of WSD Reinforced Concrete Structures
- Studies
  - Treatment and Water Transfer Facilities for the Metropolitan/New Territories Areas
  - Improvement of Sea Water Quality for Flushing Purpose
- Monitoring and Control of Small House Development in Water Gathering Ground
- Water Supply
- Slopes
Distribution
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- Utilities Technical Liaison Committee
- Joint Utility Policy Group
- Pipeline
- Mainlaying Practice/Works/Programme
- Trunk, submarine and water mains
- Interruption of water supplies
- Water Restriction
- Fresh/Salt Water Supply and Salt Water Flushing Systems
- Fresh/Salt Water Distribution Mains and Distribution Systems
- Fire Hydrant System
- Pipe Materials
- Studies
  - Working Method for Maintenance of Asbestos Cement Watermains
Mechanical & Electrical Operation
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- Pumping Stations
- Projects
- Flow Measurement
Miscellaneous
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- Landslide and slope
- Reservoir Safety
  - Survey/seepage records
  - Report
- Maintenance Contracts
  - Contractors' Performance
  - Material/Store Control
  - Report on Labour Force
- Land Allocation
  - Government
  - Private
- Water Consumption and restriction
- Development Programmes
- Job Records/Progress Reports/Project Reviews
- Landslide Reports
- Contracts
  - Cleaning Works
  - Security Services
- Improving Public Image of WSD Quality Management
- Chlorine Safety
  - Action Plan
  - Steering Group Meetings
- Watercourse Maintenance & Management
- Operational Capacity of Waterworks Installation

Customer Services Branch

Customer Services
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- Flushing
- Customer services matters
  - Hong Kong Waterworks Standard Requirements
  - Seepage
  - Hot Water System
  - Consumer services problem study
- Complaints/Enquiries
- Potable Water Supplies
  - Domestic
  - Trade
  - Fire Service
  - Temporary Mains Water for Flushing
  - Concessionary Use
  - Cooling System
- Salt Water for flushing
- Provision of service by districts
- Meters/Standpipes
  - Application and Processing Procedures
  - Inspection
  - Installation
  - Testing/Monitoring/Control
  - Replacement/Disconnection
- Approved Water Fittings
- Water Consumption - Flow Pattern
- Unrecorded Consumption
- Fees and Charges Review
- Sewage Charges
- Water Wagon
- Misuse/Illegal Supply of Water
- Enforcement of Waterworks Ordinance
- Provision of Waterpoints/Water Selling Kiosks
- Consultancy Study on Improving Consumer Services in WSD
- Records of Metered Connections with Fire Hydrants
- Enquires and complaints
  - General
  - LegCo Secretariat, Ombudsman & District Council
Consumer Accounts
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- Request for services
  - Change of consumership
  - Closing of water accounts
  - Refund of deposits
  - Adjustment of bill amount
- Case of complaints/disputes
Instructions and Working Procedures
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- Time frame of meter installation and first billing
- Restoration of water supply subsequent to disconnection
- Water meter
  - Testing
  - Removal
- Legal matters
Customer Enquiry Centres
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Mechanical and Electrical Branch

Mechanical & Electrical
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- Tender Document
  - Supply, installation, repair and other servicing works for M&E plant and equipment
  - Term contracts
- Work Procedures
  - Lung Cheung Road M&E Workshop safety plan
  - Water meter testing laboratory quality manual
- Standard Specifications and Drawings
- Plant Data
  - Pumping capacity
  - Register of major plant and equipment
Safety
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- Chlorine Hazard Assessment
- Accident Statistics
  - Waterworks contracts
  - WSD staff
- Construction Safety
- Safety at Work
Personnel and Establishment
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- Training
  - Training courses/schemes for staff

Development Branch

General Administration
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- Accommodation
Planning
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- Water supply planning reports
- Water resources
  - Survey on hydrology
Personnel and Establishment
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- Allowance
- Secondment/transfer/redeployment of professional, inspectorate and technical grade staff
- Complaints and grievance procedure
Leak Detection
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- Leakage control study reports
- Pressure management and continuous monitoring study reports
Reservoir Safety
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- Reservoir safety reports
Water Science
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- Water Treatment
Crisis Management
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- Crisis Management Plan
- Contingency Plan
  - Chemical, Biological, Radiological and Nuclear Agent Attack
  - Daya Bay
  - Nuclear Powered Vessel Contingency Plan
  - Power Outage
  - SARS
  - Influenza Pandemic
Miscellaneous
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- Water Quality Control
- Water Resources Management
- Prosecutions
- Waterworks Statistics
- Report of the Advisory Committee on Water Supplies

Administration

General Administration
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- Departmental Instructions
- Reports and publications
  - WSD annual report
  - Leaflets and booklets
- Visits
- Audit queries
Public Relations
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- WSD Customer Liaison Group
- Media Enquiries/Complaints

Departmental Administration

Personnel and Establishment
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- Recruitment
  - Advertisement on vacancies
  - Local agreement terms
  - Non-civil service contract terms
  - Medical examinations
  - Qualifications
  - Incremental credit for experience
  - Recruitment board
  - Employment vetting
  - Employment of disabled persons
- Departmental and general grades
  - Career development
  - Job descriptions
- Policy on personnel matters
  - Extension of service
  - Re-employment
  - Outside work/investment
- Discipline
- Termination of service
- Establishment matters
  - Statement of establishment and strength
  - Departmental Establishment Committee
    
    Creation/deletion of posts
    
    Re-deployment/regrading
- Professional institutions/institute for civil engineers, electrical engineers, planners, surveyors, land surveyors, etc.
- Review of grades
  - Working groups on review of technical inspectorate and related grades
  - Working group on performance management
- Performance appraisal system
- Quarters
- Housing benefits/scheme
  - Housing loan scheme
  - Home financing scheme
  - Home purchase scheme
  - Public housing for government officers
  - Private tenancies
  - Co-operation society housing scheme
    
    Non-accountable cash allowance scheme
- Allowance
- Waterworks Welfare Fund
- Appointment
  - Professional/assistant professional grade
  - Technical and other grades
  - Acting appointments
  - Promotion
  - Renewal of agreement
  - Transfer from agreement term to permanent establishment term
- Employment
  - Summer students
  - Temporary staff
- Leave and passage
- Returns and Statistics
  - Departmental quarters
  - Register of buildings
  - Permission to take outside work
  - Employment of disabled persons
  - Officers leaving service
  - Premature retirement
  - Intake/exit statistics
- Staff associations
  - Waterworks Inspectors
  - Consumer Services Inspectors
  - Water Meter Reading Staff
  - HK Government Water Supplies Department Employees
  - Government Waterworks Professionals
  - Association of Government Land & Engineering Surveying Officers
  - Association of Government Technical & Survey Officers
- Secondment/transfer/redeployment
- Retirement
  - Pensions and gratuities
  - Retirement on medical grounds
  - Pensioners' welfare
- Expatriate staff
  - Expatriate status
  - Contract gratuity
  - Transfer from overseas to local conditions of service
- Staff relations
- Staff management matters
- New Pension Scheme
- Surviving Spouses' and Children's Pensions Scheme
- Staff costs
- Departmental Consultative Committee
- Employees' compensation
- Officers in distress
- Complaints and grievance procedure
- Long and meritorious service certificate award
- Long service travel award scheme
- Administration of estates of deceased Government servants
- Benefits for dependent members of officers killed on duty
- Use of Chinese language
- Accommodation

Finance & Information Technology Branch

Financial System and Planning
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- Systems
  - LAFIS
  - Creditors' system
  - Payroll system
  - Disconnection Order
  - Collection of water account
- Sewage charges
- Estimates/forecasts
  - Recurrent accounts
  - Capital accounts
  - Revenue accounts
  - Five-year forecast of expenditures
- Controlling officers' reports
Information Systems & Information Technology
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- Local area network
- Information Systems
Supplies
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- Provision of stores (water meters, chlorine, etc.)
- Computer
- Stock/price lists
- Stock verification
- Disposal of store
- Inventory
- Suppliers
- Furniture and equipment
- Uniform
- Chemicals for treatment
- Write-off
- Procurement
- Board of condemnation
Instructions and Working Procedures
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- Financial Management Branch Instructions
Forms
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- Review of standard departmental forms
- WIS input forms
Miscellaneous
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- Statistic Reports
Data Management
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Regional Offices (Hong Kong & Islands/Mainland Regions); Mongkok Office and Workshops

General Administration
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- Departmental Instructions
- Circulars
- Statistics and Returns
- Office Accommodation
- Maintenance and maintenance contract
- Cleaning service
- Security
- Office Equipment/Furniture
- Stores/Inventory
- Air-conditioning
- Electricity Supply/Consumption
- Car Parking
- Transport
- Telecommunications
- Fire Fighting
- Transport
- Sub-imprest Account
- Computer Facilities
- Annual Departmental Functions
- Meetings and Committees
- Filing and Records Management
- Licensed Plumbers (LPs)
  - Applications & Enquiries
  - Discipline Penalty System
  - VTC Training
  - Computerization of LPs Records
- Regionalization
- Emergency Standby Gang - Mongkok Office
- Land matters
- Office Organization
- Duty Roster
- Computer
- Property management
  - Management of WSD premises and waterworks installations
  - Maintenance and housekeeping of WSD properties