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Tender Notices

Tender Reference : WSDT20A007
Procuring Department : Water Supplies Department
Subject : Tender for the Design, Supply, Implementation and Maintenance of Speech Analytics System for the Water Supplies Department
Description :

A total solution of Speech Analytics System shall be provided and will be used for converting the voice recording of incoming calls into text message such that customers' calls can be categorised into pre-defined classes for further analysis and customer service enhancement

Estimated Quantity : Please refer to the tender document
Contact :

The Supplies Section, Water Supplies Department
Room 4505, 45/F., Immigration Tower
7 Gloucester Road
Wanchai, Hong Kong.
Telephone No. : (852) 2829 4701
Fax No. : (852) 2511 2281

Closing Date / Time : 12:00 noon (Hong Kong Time) on Monday, 10 May 2021
Collection of Tenders :

Tender documents are also obtainable from:
The Supplies Section, Water Supplies Department
Room 4505, 45/F., Immigration Tower,
7 Gloucester Road, Wanchai, Hong Kong
(Tel.: (852) 2829 4701; Fax : (852) 2511 2281)
The tender documents may also be downloaded from the e-Tender Box system at web address: https://pcms2.gld.gov.hk.

Submission of Tenders :

Open tendering is adopted. All interested contractors/suppliers/service providers are invited to tender. The qualifications/conditions for participation and other tender requirements are stipulated in the Terms of Tender in the tender documents.

Tenders must be clearly marked with the tender reference and the subject of the tender on the outside of the envelope (but should not bear any indication which may relate the tender to the tenderer) addressed to the Chairman, Tender Opening Committee, Government Logistics Department, and deposited in the Government Logistics Department Tender Box situated at the Ground Floor, North Point Government Offices, 333 Java Road, North Point, Hong Kong before 12:00 noon (Hong Kong time) on the closing date of the tender as stated above. Tenders must be deposited in the tender box as specified in this tender notice (‘Specified Tender Box’) before the tender closing time. Late tenders and tenders not deposited in the Specified Tender Box will not be accepted.

Remarks :

If tropical cyclone warning signal No. 8 or above is hoisted, or a black rainstorm warning signal or “extreme conditions after super typhoons” announced by the Government is/are in force at any time between 9:00 a.m. and 12:00 noon (Hong Kong time) on the closing date of the tender as stated above, the tender closing time will be postponed to 12:00 noon (Hong Kong time) on the first working day after the tropical cyclone warning signal No. 8 or above is lowered, or the black rainstorm warning signal or the “extreme conditions after super typhoons” announced by the Government has/have ceased to be in force.   

In case of blockage of the public access to the location of the Specified Tender Box at any time between 9:00 a.m. and 12:00 noon (Hong Kong time) on the closing date of the tender as stated above, the Government will announce extension of the tender closing time until further notice.  Following removal of the blockage, the Government will announce the extended tender closing time as soon as practicable.  The above announcements will be made via press releases on the website of Information Services Department ( https://www.info.gov.hk/gia/general/today.htm ).

The above tender is covered by the Agreement on Government Procurement of the World Trade Organization and will not involve electronic auction.  This notice also serves as a summary notice required under the Agreement on Government Procurement of the World Trade Organization.

The Government of the Hong Kong Special Administrative Region does not bind itself to accept the tender with the highest overall score or any tender, and reserves the right to negotiate with any tenderer about the terms of the offer.

Details of the award of contract will be published on the Internet at ( https://pcms2.gld.gov.hk ).


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