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Appendix XV

Statistics on Customer Enquiry and Request for Services

Year Letters Telephone Counter Total
1993 146,426 254,345 542,064 942,835
1994 169,939 281,049 475,980 926,968
1995 164,711 303,630 586,472 1,054,813
1996 188,771 343,728 443,007 975,506
1997 232,919 382,121 347,739 962,779
1998 183,252 361,082 328,212 872,546

Customer Enquiry and Requests for Services.

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