Our Customer Enquiry Centres provide general enquiry services, handle applications for change of consumership, disseminate publications and forms related to water supply. Applicants can make applications for Fishing Licence / Plumber's Licence at Wan Chai or Tai Kok Tsui Customer Enquiry Centres. Tai Kok Tsui Customer Enquiry Centre also sells water tickets. Fee collection service is not available at Customer Enquiry Centres. Customers may pay water charges through various means.
| Address | Office and Service Hours |
|---|---|
| Hong Kong Island | |
| Wan Chai Customer Enquiry Centre 1st Floor, Immigration Tower, 7 Gloucester Road, Wan Chai. (Wanchai MTR Station A5 Exit) |
Office Hours Monday to Friday 9:00 a.m. to 5:30 p.m. Saturday, Sunday & Public Holiday: Closed Service Hours for Application for Fishing or Plumber's Licence Monday to Friday: 9:15am to 5:00pm Saturday, Sunday & Public Holiday: Closed |
| Kowloon | |
|
Tai Kok Tsui Customer Enquiry Centre Please be informed that services of Tai Kok Tsui Customer Enquiry Centre will be suspended on April 25 and 26 for underground pipeline repair in the building. The centre will resume operation on April 29. Members of the public applying for fishing or plumber's license may visit Wan Chai Customer Enquiry Centre for services. Customers who wish to purchase water tickets may visit Shau Kei Wan Marine Office located at 10 Tam Kung Temple Road, Shau Kei Wan, Hong Kong. For its service hours, please call the enquiry hotline of the Marine Department at 2542 3711. The public requiring other services may visit the WSD's Customer Enquiry Centres located at Wan Chai, Sha Tin, Tai Po and Tuen Mun.
|
Office Hours |
| New Territories | |
| Sha Tin Customer Enquiry Centre 3rd Floor, Sha Tin Government Offices, 1 Sheung Wo Che Road, Sha Tin. |
Office Hours Monday to Friday: 9:00 a.m. to 5:30 p.m. Saturday, Sunday & Public Holiday: Closed |
| Tai Po Customer Enquiry Centre 4th Floor, Tai Po Government Offices, 1 Ting Kok Road, Tai Po, New Territories |
|
| Tuen Mun Customer Enquiry Centre 7th Floor, Tuen Mun Government Offices, 1 Tuen Hi Road, Tuen Mun. |
|