Please click on the name of division / unit for its functions and duties :-

• Customer Accounts Section

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  Officer-in-charge:

  Senior Treasury Accountant / Customer Accounts
  Ms. LAU Hoi-lam (Tel. No. : 2829 4582)

  Principal Functions and Duties :

  • Handle enquiry, complaints, debt collection and accounting matters related to water bills and deposits.
  • Prepare and issue water bills and water deposit bills
  • Operate the Customer Enquiry Centres
  • Collect sewage charges and trade effluent surcharges on behalf of the Drainage Services Department
• IT Project Management & Review Unit

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  Officer-in-charge :

  Senior Engineer /IT Project Management & Review
  Mr. TSE Ming Por (Tel. No. : 2829 5640)

  Principal Functions and Duties :

  • Provide technical and user support, exercise contract management, manage and control system enhancements, oversee operations of the data centres for the Customer Care and Billing System
• Finance Section

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  Officer-in-charge :

  Senior Treasury Accountant / Finance
  Ms. YEUNG Ip (Tel. No. : 2829 4661)

  Principal Functions and Duties :

  • Oversee the administration of Finance Section.
  • Supervise the functions and duties of Finance Unit and Management Accounting Unit.
• Finance Unit

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  Officer-in-charge :

  Treasury Accountant / Finance
  Ms. SZE Pak Yi, Melody (Tel. No. : 2829 4583)

  Principal Functions and Duties :

  • Prepare recurrent expenditure, revenue estimates, resource allocations and financial reports
  • Exercise budgetary controls, operate financial systems and process payments
  • Issue demand notes, arrange refunds and take debt recovery actions on reimbursable works
• Management Accounting Unit

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  Officer-in-charge :

  Treasury Accountant / Management Accounting
  Mr. LAM Yan Kin (Tel. No. : 2829 5894)

  Principal Functions and Duties :

  • Prepare the Operating Accounts and Five-year Projections and carry out annual review on water tariffs
  • Conduct costing on departmental activities and assist in the implementation of revision of fees and charges
• Supplies Section

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  Officer-in-charge :

  Chief Supplies Officer
  Ms CHAN Kan (Tel. No. : 2829 4697)

  Principal Functions and Duties :

  • Handle procurement matters, including Departmental Tender Committee and Departmental Consultants Selection Committee
  • Manage and control stores matters and inventory records
• Meter Reading Section

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  Officer-in-charge :

  Executive Officer / Meter Reading
  Mr TSE Wing Hei (Tel. No. : 2829 4715)

  Principal Functions and Duties :

  • Administer the reading of water meters for billing purpose