Vision

To excel in satisfying customers’ needs for the provision of quality water services.

Values

• Customer satisfaction

• Reliability

• Environmental awareness

• Dedication

• Improvement

• Teamwork

Mission

• To provide a reliable and adequate supply of wholesome potable water and sea water to our customers in the most cost-effective way.

• To adopt a customer-oriented approach in our services.

• To maintain and motivate an effective, efficient and committed workforce to serve the community.

• To remain conscious of our responsibilities towards the environment.

• To make the best use of resources and technology in our striving for continuous improvement in services.