If there is a problem with your water supply, you may call the 24-hour WSD Enquiry Hotline for assistance. The following are some common causes of supply problem which you may check quickly yourself or with the building caretaker before calling us :

No Supply or Weak Supply might be due to :

• Main control valve serving the building or stopcock before water meter not fully opened. In this case, you can ask the building caretaker of the location of the meters and open the main control valve accordingly.

• Water meter having been removed due to non-payment of water bills or non-compliance with Notice to Repair Inside Service. You should settle the outstanding water charges or undertake the necessary repair works as appropriate, and then inform us for arranging reconnection of water supply.

• Leakage or other defects in internal plumbing system. You should employ a licensed plumber to rectify the leaks or other identified defects of the water pipes.

Poor Water Quality might be due to :

• Dirty roof tank and/or sump tank in the building. The roof tank and/or sump tank should be cleansed.

• Rust in internal plumbing, especially if water has not been used for some time. Try leaving the water running for a few seconds.

In case of no supply, you should also check with your neighbours and the building caretaker to see if it is a common problem. They might have already found out the cause of the problem. If defects are suspected in the internal plumbing system of your premises, you should arrange with a licensed plumber to carry out a more detailed inspection. Please remember, as the registered consumer you are responsible for the maintenance of the internal plumbing serving your premises.

By checking the above first, you might in many cases resolve your problem right away. Otherwise, it will be helpful to provide us with more specific details about your complaint so that our staff can attend to your problem more quickly and efficiently.