1. When a registered consumer ceases to be the owner or occupier of the premises, he/she should inform this Office of his/her intention to close the water account and apply for refund of the deposit. Only the registered consumer can apply for closing of water account. He should inform the Water Authority 14 days in advance of the date he wishes his account to be closed.

2. Upon receipt of the application for termination, WSD may require the taking of final reading. You are welcome to report the meter reading and the meter reading date to us. You should only read the meter yourself if it is safe to do so. The Water Authority or the Hong Kong Special Administrative Region Government accepts no responsibility for any loss, injury or damage whatsoever by reading of the meter by yourself or your agent. The Water Authority reserves the right to ignore the meter reading reported by the consumer and may take an actual final reading for the purpose of account closing.

3. The Water Authority will close a water account and issue the final bill within 3 clear working days after the final reading is obtained. Any outstanding charges will be deducted from the water deposit. The balance of deposit, if any, will be refunded to the registered consumer within 9 working days from the date of issue of final bill by means of a crossed cheque.

4. After completion of the online application form, you will be given an application number. Please quote your application number in all your enquiries.

5. If you have provided an e-mail address in the on-line form, a record of your submission will be sent to you via e-mail and no acknowledgement letter will be issued to you. If you do not have an e-mail account, please print out the relevant web pages when completing the on-line form for your own records.

I/We have read and understand the above notes and wish to proceed to make online application for closing of water account.