Telephone Enquiry Hotline

Customer Enquiry Centres

Request for Information

Fax Hotlines

Suggestions

Your valuable suggestions are always welcome. You can express your opinions by completing our Customer Suggestion Forms and Excellent Service Commendation Forms, which are available at Customer Enquiry Centres and the Meter Testing Laboratory. The forms can also be downloaded from our website.

There may be occasions when, despite our best endeavour, certain targets could not be met. In such cases, you have the right to request for a full and prompt explanation by calling our Public Relations Unit.

Right of Appeal

Should you find your case not dealt with to your satisfaction, you can write to the Director of Water Supplies.