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About WSD

Welcome Message      Our Vision, Mission and Values      Organisation Organisation Chart Staff Establishment Demarcation of Operational Regions      Annual Report (2006-2007)      Finance Information Departmental Expenditure Operating Accounts      Our Principal Functions and Services      Performance Pledge Achievement      WSD Customer Liaison Group      History Water for a Barren Rock WSD Milestone ¡@   My Account     How to Apply Water Supply for New Buildings Installation of Separate Water Meter Refixing of Water Meter Building Supply - Portable Meters Change of Consumership Termination of Account and Refund of Deposit Water-cooled Air Conditioning Systems     Water and Sewage Tariff Domestic and Non-domestic Supplies Flushing Supplies Sewage Charges     My Water Bill Payment Options Estimate My Next Water Bill (ESD Application) Lodge a Dispute about High Water Charge     High/Low Consumption High/Low Consumption Notices Advice on High Consumption Apply for Meter Test     Meter Replacement     Services Online Taking Up Water Account Online Closing Water Account Online Update Personal Particular Online (ESD Application) ¡@   My Water     Advisory Committee on the Quality of Water Supplies     International Water Association, Regional Committee of Hong Kong, China     My Drinking Water     Dongjiang Raw Water     Water Quality Control     Water Quality Data Dongjiang Water Quality Drinking Water Quality     Water Distribution Process     Water Treatment Process     Water Safety Plan     Seawater for Flushing     Discoloration of Water     FAQ Is the tap water at my home potable? Is Hong Kong's treated water safe for consumption? Why does the tap water contain a smell of chlorine? Why are sediments always found in my electric kettle? Is it necessary to install a domestic water filter (including that incorporated in a drinking fountain or other similar water using apparatus)? ¡@   Customer Services     Water Suspension Notices Emergency Water Suspension Enquiry Planned Water Suspension Notices     Sale of Water Tickets and Water Selling Kiosks     Application/Request Forms for Downloading ¡@   Plumbing and Engineering     Licensed Plumber Licensed Plumber Directory (ESD Application) Apply Plumber Licence Employ a Licensed Plumber Circular Letters issued to Licensed Plumbers and Authorized Person     Installation Requirements in Inside Service and Fire Service Hong Kong Waterworks Standard Requirements for Plumbing Installation in Buildings Handbook on Plumbing Installation Plumbing Proposal Requirements Typical Details Checklist for Vetting Plumbing Proposals Common Mistakes by Practitioners Installation of Electric Thermal Storage Type Water Heater for Domestic Purpose Is it necessary to install a domestic water filter (including that incorporated in a drinking fountain or other similar water using apparatus)?     Fittings to be Installed or Use in Inside Service or Fire Service Water Supply Pipes and Fittings, Water Heaters and Materials Directory General Information on the Use of Different Types of Pipe Materials Installation Notes of Different Types of Corrosion Resistant Pipe Materials Guideline on Application for Approval of Water Supply Pipes and Fittings and a List of Approved Testing Agencies Issue of "No-objection" Letters of Thermoplastic Pipes     Supply Fault Weak Water Supply Common Causes of Supply Problems Supply Fault     Leakage of Internal Plumbing Check Leakage of Internal Plumbing Water Seepage at the Ceiling/Wall     Maintenance of Internal Plumbing Maintenance Responsibilities of Internal Plumbing Cleansing of Fresh Water Storage Tanks Quality Water Recognition Scheme for Buildings Fresh Water Plumbing Maintenance Guide (File size : 9MB) Costs Involved in Replumbing and Maintenance of Fresh Water Plumbing System (For Information Only) ¡@   Information and Publications     List of WSD Publications     Performance Pledge Booklet     WSD Standard Drawings     WSD Mechanical & Electrical Standard Specifications     Waterlink Newsletters     Waterworks Droplets     Waterworks Ordinance (Cap. 102) and Waterworks Regulations (Cap. 102A) Waterworks Ordinance and Waterworks Regulations (sourced from "Bilingual Laws Information System")     Figures and Statistics Key Facts (2008) Common Asked Figures and Statistics     Pilot Plant Study on Development of Desalination Facilities in Hong Kong     How to Save Water     Proper Use of Fire Fighting Hose Reels in Buildings     Guidelines for Excavation Near Water Mains     How to Prevent Damage to Water Mains     Application for Inclusion as a Water Supplies Department Supplier     150 Years of Water Supply in Hong Kong     Showcasing of the Achievements of the Hong Kong Civil Service     Access to Information Code on Access to Information List of Records by Category Procedures for Access and Charges ¡@   Press Release and Publicity     Press Release     Letters to the Editors     Events Upcoming Events Events Highlights     TV Announcements ¡@   Education and Community     Fishing in Hong Kong Reservoirs Fun of Fishing Fish in Reservoirs Brief Introduction of Reservoirs Apply Fishing Licence     Educational Visits to Water Treatment Works by Schools or Groups     Quality Water Recognition Scheme for Buildings     Roving Exhibition Little Drop's Marvelous Journey Quality Water Recognition Scheme for Buildings (under revision)     Helping Business Programme ¡@   Tender Notices     Contracts Tender Notices Active WSD Capital Works Contracts     Consultancies Invitation for Express of Interest Award of Consultancies ¡@   Contact WSD     By Email (wsdinfo@wsd.gov.hk) Enquiry and Suggestion Form Customer Survey Form Excellent Service Commendation Form     By Phone Customer Services Hotline 2824 5000 (General, Water Supply, Billing & Consumership) Public Relations Unit (Fishing Licence & Visit to Water Treatment Works)     Offices     In Writing General Matters Customer Services Matters Access to Information Officer (Request on Publications & Records)     In Person Customer Enquiry Centres ¡@   FAQ   Customer Care and Billing System Why should the account number of the water bill be changed from its original 14 digits to 11 digits? Can I retain the old account number? Are payment methods affected by the introduction of new account numbers? If I pay the water deposit through the ATM, should I select the bill type as code-02? Normally, I would pay my water bill by "Autopay" service. However, I recently settled part of the total amount due two days before the payment due date, and found that my bank account was still debited with the total amount due. Why? What should I do if the "Total Amount due" shown on the demand note is greater than the Autopay's "Limit of each payment"? ¡@   Hong Kong Water What is the pressure of the fresh water supplied to my premises? Is the fresh water in Hong Kong 'soft' or 'hard'? Is it necessary to adjust my washing machine? ¡@   Water Quality Is the tap water at my home potable? Is Hong Kong's treated water safe for consumption? Why does the tap water contain a smell of chlorine? Why are sediments always found in my electric kettle? Is it necessary to install a domestic water filter (including that incorporated in a drinking fountain or other similar water using apparatus)? ¡@   Plumbers' Licence How to apply for issue of a new Grade I plumber's licence? How to renew a Grade I or II plumber's licence? How to apply for re-issue of a plumber's licence? How to apply for a change of particulars related to plumber's licence? ¡@   Water Meter What should I do if suddenly there is no water supply to my premises and the water meter has been removed? ¡@   Others What should I do if I suspect someone is taking water which is not measured by a meter? How to apply for a licence to fish in Hong Kong reservoirs? What are the rules that licensed anglers shall observe? How to apply for permission to hold an event/activity within reservoir areas? ¡@ ¡@   Important Notices About This Site Copyright Notice Disclaimer Privacy Policy ¡@   ¡@ 2003 © | Important notices