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The content available on this website, including but not limited to all text,
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Permission is granted for users to download the materials herein to store them
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or guarantee, express or implied, is given as to its accuracy or appropriateness for use in
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This website can also contain information contributed by others over whom,
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Users are responsible for making their own assessment of all information contained in this website
and are advised to verify such information by making reference, for example, to original
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The Water Supplies Department of the Government of the Hong Kong Special
Administrative Region ("WSD") is concerned to ensure that all personal data submitted through WSD Internet website are
handled in accordance with the relevant provisions of the
Personal Data (Privacy) Ordinance (PDPO).
The WSD will record visits to our Internet website without collecting any personal identifiable information
of users. Such general statistics are collected for the compilation of statistical reports and the diagnosis of
problems with or concerning computer systems to help improve WSD's Internet website.
The information provided by you to the Water Authority will be used for the purpose of administering the
Waterworks Ordinance and Regulations
and the Sewage Services Ordinance and Regulations. You may also be invited to provide personal data to the WSD
through our Internet website for different purposes and at different times. Personal information may include
name, HKID Number, telephone number, mailing address or e-mail address. The provision of information is voluntary.
If you do not provide sufficient information, we may not be able to process your application or request.
Please ensure that the information provided is accurate. The WSD will
specify the collection purpose and intended usage of your data when it invites you to provide such
information and advise you how you may request access to or correction of the personal data provided.
The information provided by you may be disclosed to other Government bureaux and departments for the purpose
mentioned above. Unless permitted or required by law, WSD will not disclose your personal data to any third
parties without your prior consent.
Under the PDPO, you have the right to request access to or correction of the personal data
provided. Such requests should be made in the Data Access Request Form OPS003
and sent to us by mail to the
Departmental Secretary of the Water Supplies Department. By virtue of Section 20(3)(e) of the PDPO, a data
access request may be refused if it is not made in this form. The Form is available in the Reception Counter of the Water Supplies Department
Head Office and any District Office or can be
downlaoded at Office of the Privacy Commissioner for Personal Data's website.
WSD uses SSL protocol to encrypt data during network transmission to protect your personal data.
All personal data you provide to the WSD via our Internet website are secured, and access to them is
restricted to authorised personnel only.
(This Privacy Policy has been translated into Chinese. If there is any inconsistency or ambiguity between
the English version and the Chinese version, the English version shall prevail.)
WSD will endeavour to update the information contained in this website from time
to time. However, if users are looking for the most up-to-date information, they are recommended
to verify with the Department before acting upon it.
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