Customer Care and Billing System Why should the account number of the water bill be changed from its original 14 digits to 11 digits? Can I retain the old account number? Are payment methods affected by the introduction of new account numbers? If I pay the water deposit through the ATM, should I select the bill type as code-02? Normally, I would pay my water bill by "Autopay" service. However, I recently settled part of the total amount due two days before the payment due date, and found that my bank account was still debited with the total amount due. Why? What should I do if the "Total Amount due" shown on the demand note is greater than the Autopay's "Limit of each payment"? ¡@   Hong Kong Water What is the pressure of the fresh water supplied to my premises? Is the fresh water in Hong Kong 'soft' or 'hard'? Is it necessary to adjust my washing machine? ¡@   Water Quality Is the tap water at my home potable? Is Hong Kong's treated water safe for consumption? Why does the tap water contain a smell of chlorine? Why are sediments always found in my electric kettle? Is it necessary to install a domestic water filter (including that incorporated in a drinking fountain or other similar water using apparatus)? ¡@   Plumbers' Licence How to apply for issue of a new Grade I plumber's licence? How to renew a Grade I or II plumber's licence? How to apply for re-issue of a plumber's licence? How to apply for a change of particulars related to plumber's licence? ¡@   Water Meter What should I do if suddenly there is no water supply to my premises and the water meter has been removed? ¡@   Others What should I do if I suspect someone is taking water which is not measured by a meter? How to apply for a licence to fish in Hong Kong reservoirs? What are the rules that licensed anglers shall observe? How to apply for permission to hold an event/activity within reservoir areas? ¡@   2003 © | Important notices | Privacy Policy