Customer Services Hotline 2824 5000

Our Customer Telephone Enquiry Centre provides 24 - hour hotline service on water supplies and general matters. During office hours, enquiries on billing and consumership matters, application for termination of consumership and change of mailing address can also be made. Through a touch tone telephone, you can call our Customer Service Officers, choose to listen to a selection of pre-recorded messages or obtain application forms, duplicate water bill and information on various topics by fax. Under special circumstances, when requested by the Water Supplies Department, you can also report your meter readings through the Hotline.

Select Language

 

	Cantonese
	Putonghua
	English

Select Services

	Water Suspension and Plumbing Matters
	Billing Matters
	Give Up and Take Up Consumership
	Application Procedures and General Matters
	Request for Forms
	Self-reading of Water Meter
	Talk to Customer Service Officer

Hot Key (after selection of language)

To report water main burst
To report water supply faults (e.g. no water supply etc)
To take up consumership
To terminate consumership
To check A/C balance and to obtain duplicate water bill
To change mailing address
To report hydrant leak

Automatic Telephone Enquiry Service

 

Billing and Consumership Matters		24 hours
Water Supply and General Matters		24 hours

Operator Telephone Enquiry Service

Billing and Consumership Matters
	Mondays to Saturdays	8:45a.m. - 6:30p.m.
	Sundays and Public Holidays	Closed
Water Supply and General Matters		24 hours

 

In order to serve you better, your conversation with our Customer Service Officer will be recorded for reference.

Customer Services Matters

2802 7333

Public Relations Unit (PRU)

	Telephone No. : 2829 4799 / 2829 4559
	Office Hour
	Mondays to Fridays	8:45 a.m. - 5:30 p.m.
	Saturdays	Closed