Water Supplies Department

Excellent Service Commendation Form

Please read the "Personal Information Collection Statement" before submitting the form.

Dear Customer,

Our vision is to excel in satisfying customers' needs for the provision of quality water services.

If you feel any of our staff member deserves special recognition, please fill in and submit form to our Public Relations Unit by e-mail or by post or by fax, or complete a print-out of this form and drop it into the Customer Suggestion Box at any Customer Enquiry Center.

We very much need your encouragement although it is our obligation to serve you even better.

To : Public Relations Unit, Water Supplies Department (Fax : 2824 0578)

1.	The staff I wish to commend for excellent service :
	Name : Section :

2. He/She provided the following service to me on / / (dd/mm/yyyy) :- (Please tick the appropriate box)

General Enquiry
Service Application
Bill Payment
Checking water pipes
Others (please specify)

3. I think the service deserves special recognition because he/she (please tick appropriate boxes):

listen attentively to questions/complaint
is very professional
is patient
is courteous
is cooperative
shows initiative

Other reasons

4. You are welcome to provide your information below for further contact or follow-up.

Name:

Telephone No.:

E-mail Address:

Correspondence Address:

Customer Type:

Domestic Non-Domestic


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