WSD
Brand Hong Kong
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Customer Survey Form

Please read the "Personal Information Collection Statement" before submitting the form.
If you have visited any of our Customer Enquiry Centres and wish to give your comments or suggestions on the services provided by us, you can complete and submit our Customer Survey Form online.

Alternatively, you can complete a print-out of this form and drop it into the suggestion box at any Customer Enquiry Centre. You may also send this form to Executive Officer / Customer Enquiry by fax or by post.


Email to Water Supplies Department ( wsdinfo@wsd.gov.hk)

Customer Enquiry Center Location :

1. Please tell us the purpose of visiting the centre.
General Enquiry
Service Application
Bill Payment
Others (please specify)

2. Satisfaction Rating (please complete all items)
very
satisfied
quite
satisfied
average
quite
dissatisfied
very
dissatisfied
A. Staff
Courtesy
Proactiveness
Competence
B. Time
Waiting Time
Processing Time
C. Centre Location & Environment
Location
Layout
Cleanliness
very
satisfied
quite
satisfied
average
quite
dissatisfied
very
dissatisfied

3. Other comments/suggestions :-

4. You are welcome to provide your information below for further contact or follow-up.
Name:
Telephone No.:
E-mail Address:
Correspondence Address:
Customer Type:
Domestic Non-Domestic


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