Customer Services Branch

Officer-in-charge :

Assistant Director / Customer Services
Mr. CHIN Chu Sum (Tel. No. : 2829 4367)

Principal Functions and Duties :

• Oversee all customer services functions
• Administer all customer accounts

Development Branch

Officer-in-charge :

Assistant Director / Development
Mr. NG Mang Tung, Bobby (Tel. No. : 2829 4361)

Principal Functions and Duties :

• Forecast and monitoring of water demand
• Planning for the provision of water supply to developing areas
• Control of the quality of water supplies to ensure compliance with approved standards.
• Prosecution of consumers in breach of Waterworks Ordinance and Regulations

Finance and Information Technology Branch

Officer-in-charge :

Assistant Director / Finance & Information Technology
Ms. YEUNG Shuk Ching (Tel. No : 2829 4402)

Principal Functions and Duties :

• General financial control of waterworks revenue and expenditure
• Development and maintenance of Information Systems
• Management of departmental data

Mechanical and Electrical Branch

Officer-in-charge :

Assistant Director / Mechanical & Electrical
Mr. CHAU Chi Wai, David (Tel. No. : 2829 4357)

Principal Functions and Duties :

• Design, procurement and installation of mechanical and electrical plant and equipment
• Maintenance of mechanical and electrical plant and equipment
• Advising on safe working practices/measures in waterworks installations and projects
• Co-ordination of training activities

New Works Branch

Officer-in-charge :

Assistant Director / New Works
Mr. NG Chi Ho (Tel. No. : 2829 4365)

Principal Functions and Duties :

• Planning of waterworks projects
• Design and prepare tender documents for waterworks projects
• Supervising the construction and commissioning of waterworks projects
• Monitoring consultant's work on waterworks projects

Operations Branch

Officer-in-charge :

Assistant Director / Operations
Mr. CHEUNG Ping Nang (Tel. No. : 2829 4355)

Principal Functions and Duties :

• Control and management of water catchments and waterworks installations
• Operation and maintenance of water supply and distribution systems

Contract Advisory Unit

Officer-in-charge :

Senior Engineer / Contract Advisor
Mr. CHEUNG Chin Bun (Tel. No. : 2829 4374)

Principal Functions and Duties :

• Internal technical audits
• Advising procedures and claims related to engineering contracts

Public Relations Unit

Officer-in-charge :

Senior Engineer / Public Relations
Mr. SUEN Kwok Keung (Tel. No. : 2829 4351)

Principal Functions and Duties :

• Promotion of department's public and customer relations
• Monitoring handling of complaints and enquiries

Departmental Administration Division

Officer-in-charge :

Departmental Secretary
Ms. WONG Wai Fun, Stella (Tel. No. : 2829 4411)

Principal Functions and Duties :

• Implementation of general departmental policies
• Recruitment and administration of staff

General Administration Section

Officer-in-charge :

Senior Engineer / Headquarter
Mr. LEE Tai On (Tel. No. : 2829 4709)

Principal Functions and Duties :

• General administration

Internal Audit Section

Officer-in-charge :

Senior Treasury Accountant / Internal Audit
Mr. CHAN Fung Ming (Tel. No. : 2829 5612)

Principal Functions and Duties :

• Internal audit to all financial and non-financial systems