The WSD Customer Liaison Group (CLG) was formed in July 1993. As an utility committed to providing high quality, reliable, efficient and cost effective service to the public, we are always ready to listen to comments and suggestions from our customers. The CLG was formed with the objective of providing a regular venue for better communication with our customers on their needs and their expectation of standard of service that we provide, and to solicit suggestions and comments for improving the quality of our service.

The Group hold its meetings at regular interval during which many constructive views and suggestions were put forward by the members. We will look at these views and suggestions seriously with a view to further enhancing the quality of our service where practicable. The meeting also gave us an opportunity to explain to our customers face to face different facets of the various services that we provide. In future, we also intend to arrange visits for the members to see our installations and facilities such as treatment works and meter repair workshops so that they can have a better insight into our activities. News on the CLG will be published in issues of "Waterlink" Newsletter.

Formation

The Group is chaired by the Deputy Director of Water Supplies and comprises thirty members who are randomly selected from the computerized database of water consumer accounts or appointed by his/her organization. Eighteen of them were selected from registered domestic consumers of different geographic areas, while seven members from different trades out of some 6,000 monthly-billed registered trade consumers and five guest members from Estate Management Advisory Committees of Housing Department, Hong Kong Housing Society, management offices of private estates and Government Property Agency. Meetings will be held every four months. Members may opt to serve a term of 1 or 2 years while under normal circumstances no member is expected to serve two consecutive terms while the guest members invited to attend the meeting on an ad hoc basis. Vacant memberships is to be filled according to the same selection process mentioned above.

Staff from different Branches and Divisions of WSD are co-opted by the Chairman to attend the meetings from time to time in order to brief the members on specific topics of interest.