Emergency Water Suspension Enquiries via
Please be informed that water supply to the areas/buildings as shown in the above list has been temporarily suspended. We apologize for any inconvenience caused.
Please note that the supply may be restored earlier than estimated or the suspension of supply may have to be extended in case of unforeseen circumstances or emergencies. Please call our 24-hour WSD Enquiry Hotline for further information or enquiring minor emergency water suspension.
Emergency Water Suspension Enquiries via
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When a serious mains burst affecting the water supply to a large area occurs, the Water Supplies Department will announce its details on our Enquiry Hotline. You need only follow the simple procedure below to listen to the recorded announcement or talk to our Customer Services Officers:
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Step 1 - Please dial:      |
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| Step 2 - Select language, | |
for Cantonese, please press  |
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| for Putonghua, please press |
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for English, please press  |
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| Step 3 - |
To listen to any recorded messages about water suspensions, please press |
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| Step 4 - To talk to Customer Services Officers, please press |
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In order to reduce supply interruptions arising from leakages at and bursts of aged water mains, WSD has launched a comprehensive and systematic programme since December 2000 to replace or rehabilitate about 3,000 kilometres of aged water mains. For more details, please visit Replacement and Rehabilitation of Water Mains Programme.
Notes:
Whenever a serious mains burst occurs, our Enquiry Hotline will usually receive lots of enquiry calls from the customers affected. We should be grateful if you can hang up as soon as you have obtained information of the incident, in order that other users can access the Enquiry Hotline. Thank you for your cooperation.
For reporting or making enquiries on water supply faults, such as mains bursts, no supply etc., you can speak to our Customer Services Officers directly. After you have got connected to the Hotline and selected the language used, please press and then or (depending on what you are after) for speaking to a Customer Services Officer.
When a lot of callers want to speak to our operations at the same time, the waiting time for your call to get connected to a Customer Services Officer may be long sometimes. You may then choose to leave a message in our voice mailbox. Our Hotline staff will return a call to you as soon as possible.
We apologise for any inconvenience caused.
