You may pay your water and sewage charges or water deposits by the following ways:

1. Autopay

   Autopay is a convenient and easy way to pay water and sewage charges, but this method is not applicable to payment of water deposit. Water and sewage charges will only be debited against your bank account on the payment due date. You may also set a limit for each payment. To arrange for autopay facility, please download an authorization form (Form WWO 1054 ) and return the completed form to your bank for processing. The form is available at any of our Customer Enquiry Centres and District Offices. You may also get a copy by calling Water Supplies Department (WSD) Enquiry Hotline. Alternatively, you may approach your banks for the autopay arrangement.

   Since the processing of autopay application will take some time, please continue to pay your water and sewage charges until your water bill shows that payment by autopay has been authorized. Upon closing of your water account, it is necessary for you to inform this department to cancel the autopay authorization.  You may download and return the completed form "Cancellation of Direct Debit Authorization for Payment of Charges issued by the Water Authority ". To safe guard your own interest, you may also cancel the autopay arrangement with your bank.

2. Automatic Teller Machine

   You may pay water and sewage charges or water deposits by using an Automatic Teller Machine (ATM) with either a logo of 'JETPAYMENT' or 'BILL PAYMENT SERVICE'. Please keep the receipt as proof of payment, if required. ATM cardholders may contact their banks for more details.

3. PPS (by phone or Internet)

   You may pay water and sewage charges or water deposits by using Payment by Phone Service (PPS). To begin, simply bring your ATM card or credit card with ATM function to any nearby PPS registration terminals to open a PPS account. After registering your water account and deposit account via phone (call 18011) or Internet (ppshk.com), you can pay your bill through phone (call 18031) or Internet (ppshk.com). The merchant code of WSD is '08'. Each successful payment will be confirmed by a Payment Reference Number. For further enquiry about PPS, please visit ppshk.com or call PPS 24-hour information hotline on 900 00 222 329.

4. By Post

   You may send in crossed cheques made payable to "The Government of the Hong Kong Special Administrative Region" by post to the Director of Accounting Services at PO Box 28000, Gloucester Road Post Office, Hong Kong together with the Postal Payment Slip, i.e. the lower part of the water bill. Please note that NO receipt will be issued. Please do not send cash or post-dated cheques.

5. In Person

   You may pay water and sewage charges or water deposits in cash or by cheque at any post offices and our Customer Enquiry Centre in Mongkok. For the address and opening hours of this centre, please see our Collection Office Address. For locations of post offices and their opening hours, please call Hongkong Post's Enquiry Hotline at 2921 2222 or visit http://www.hongkongpost.com/.

   You can also settle payment in cash at any 7-Eleven, Circle K Convenience Store, VanGO Convenience Store, China Resources Vanguard Supermarket in Hong Kong. Please bring along the water bill for payment. The maximum limit for each transaction is HK$5,000. Please retain the receipt for payment record.

6. Through Internet

   You may pay water and sewage charges or water deposits through Internet. For details, please visit Treasury's Homepage.

    

With effect from 3 October 2001, you may pay water and sewage charges, water deposits and other government bills at any Post Offices. You may also pay water and sewage charges or water deposits at Mong Kok Customer Enquiry Centre. The collection hours of Mong Kok Customer Enquiry Centre are from 9:00 a.m. to 5:15 p.m. on Mondays to Fridays. The centre is closed on Saturdays, Sundays and public holidays.