Reasons on Issuing High Water Consumption Notice

To ensure the accuracy of water consumption recorded by a meter, our computer system maintains a mechanism to check any drastic fluctuations in water consumption on basis of the past consumption of the account.

The consumption of an account is considered to be high if the most recent consumption is greater than a certain percentage of its previous consumption. The anomaly is identified for the consumer's attention and action, if necessary.

High Water Consumption Notice

If an account is considered as having high consumption over the previous period(s), a bill message will be provided on the water bill to remind the consumer that:

1. the consumer is responsible for the maintenance of the inside service;
2. the consumer should immediately, but in any case not later than 21 days from the date of the water bill, take action to ensure that the inside service is in good condition and all defects, if any, are rectified;
3. a common cause of high consumption is undetected leakage in the inside service; and
4. the consumer may consider engaging a licensed plumber to assist him/her in locating the cause of high consumption. If consumer doubts the accuracy of the meter, consumer may apply for a meter test at his/her own cost.

Reasons on Issuing Low Water Consumption Notice

To ensure the accuracy of water consumption recorded by a meter, our computer system maintains a mechanism to check any drastic fluctuations in water consumption on basis of the past consumption of the account.

The consumption of an account is considered to be low if the most recent consumption is lower than a certain percentage of its previous consumption. The anomaly is identified for the consumer's attention and action, if necessary.

Low Water Consumption Notice

If an account is considered as having substantial decrease in water consumption when compared with that in previous period(s), a bill message will be provided on the water bill to inform the consumer that:

1. the bill has been calculated in accordance with the meter reading taken, although consumption appears to be much lower than normal; and and
2. the meter may be removed for testing and should the test show that the meter is not registering accurately, the consumption for the concerned period will be calculated in accordance with Waterworks Regulations Section 31.

The consumer is requested to feedback any known cause or explanation for the decrease of consumption by completing the reply slip at the back on the upper portion of the water bill.