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Reason for replacement - Water Authority ensures inaccuracy of meters less than 3% and hence replaces meters when needed. Upon meter replacement, we place a leaflet advising customers the following investigation methods and solutions if they find consumptions water charge increase: |
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| Common causes for increase in water charges |
Corresponding solutions |
| Leaking pipes or taps. | Carry out proper maintenance work. |
| Being forgotten to turn off the water tap. | Ensure closure of the tap or use self-closing water taps. |
| Consumption falls into a higher charging tier of the progressive tariff structure. | Adopt effective ways to save water. |
| Illegal water connections | Disconnect the illegal pipes. |
| Unlawful taking of potable water to use for flushing. | Apply for flushing supply. |