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Customer Enquiry Centres

AddressOffice and Service Hours
Hong Kong Island
Wan Chai Customer Enquiry Centre #
1st Floor, Immigration Tower, 7 Gloucester Road, Wan Chai.
(Wanchai MTR Station A5 Exit)
Office Hours
Mondays to Fridays
8:30am to 6:30pm

Saturdays, Sundays & Public Holidays: Closed

Service Hours for Application for Fishing Licence
Mondays to Fridays:
9:00am to 5:15pm

Saturdays, Sundays & Public Holidays: Closed

(Fee Collection Service is not available at this centre, you may pay the fees relating to water supply at any Post Office)
Kowloon
Mong Kok Customer Enquiry Centre *#
Ground Floor, 128 Sai Yee Street, Mong Kok.
(Mongkok MTR Station D3 Exit)
Office Hours
Mondays to Fridays:
8:30am to 6:30pm

Saturdays, Sundays & Public Holidays: Closed

Service Hours for (i) Application for Fishing Licence, (ii) Fee Collection Services and (iii) Sale of Water Ticket
Mondays to Fridays:
9:00am to 5:15pm

Saturdays, Sundays & Public Holidays: Closed
New Territories
Sha Tin Customer Enquiry Centre
3rd Floor, Sha Tin Government Offices, 1 Sheung Wo Che Road, Sha Tin.
Office Hours
Mondays to Fridays:
8:30am to 6:30pm

Saturdays, Sundays & Public Holidays: Closed

(Fee Collection Service is not available at centres in the New Territories, you may pay the fees relating to water supply at any Post Office)

(Application for fishing licence is not available at centres in the New Territories.)
Tai Po Customer Enquiry Centre
4th Floor, Tai Po Government Offices, 1 Ting Kok Road, Tai Po.
Tuen Mun Customer Enquiry Centre
7th Floor, Tuen Mun Government Offices, 1 Tuen Hi Road, Tuen Mun.
# Customer Enquiry Centres in which you may apply for a fishing licence.
* Fee Collection service is available at Mong Kok Customer Enquiry Centre from 9:00am to 5:15pm on Mondays to Fridays. Fee collection service is not available at centres in the New Territories. You may pay the fees relating to water supply at any Post Office. All centres are closed on Saturdays, Sundays and public holidays.