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Customer Enquiry Centres

Address Office and Service Hours
Hong Kong Island
Wan Chai Customer Enquiry Centre
1st Floor, Immigration Tower, 7 Gloucester Road, Wan Chai.
(Wanchai MTR Station A5 Exit)
Office Hours
Monday to Friday
8:30am to 6:30pm

Saturday, Sunday & Public Holiday: Closed

Service Hours for Application for Fishing or Plumber's Licence
Monday to Friday:
9:15am to 5:00pm

Saturday, Sunday & Public Holiday: Closed

Fee Collection Service and Sale of Water Ticket Service are not available at this centre.
You may pay water charges through various means.
Kowloon

Mong Kok Customer Enquiry Centre
Ground Floor, 128 Sai Yee Street, Mong Kok.
(Mongkok MTR Station D2 Exit)

 

 

The Mong Kok Customer Enquiry Centre will be relocated to G/F, No. 41 Tit Shu Street, Tai Kok Tsui with effect from 3 April 2018 (Tuesday). Fee Collection Service is not available at Tai Kok Tsui Customer Enquiry Centre. You may pay water charges through various means. For other information
about the Tai Kok Tsui Customer Enquiry Centre, please download the leaflet.

Office Hours
Monday to Friday:
8:30am to 6:30pm

Saturday, Sunday & Public Holiday: Closed

Service Hours for (i) Application for Fishing or Plumber's Licence, (ii) Fee Collection Services and (iii) Sale of Water Ticket
Monday to Friday:
9:15am to 5:00pm

Saturday, Sunday & Public Holiday: Closed
New Territories
Sha Tin Customer Enquiry Centre
3rd Floor, Sha Tin Government Offices, 1 Sheung Wo Che Road, Sha Tin.
Office Hours
Monday to Friday:
8:30am to 6:30pm

Saturday, Sunday & Public Holiday: Closed

Fee Collection, Fishing or Plumber's Licence Application and Sale of Water Ticket Services are not available at these centres.

You may pay water charges through various means.
Tai Po Customer Enquiry Centre
4th Floor, Tai Po Government Offices, 1 Ting Kok Road, Tai Po.
Tuen Mun Customer Enquiry Centre
7th Floor, Tuen Mun Government Offices, 1 Tuen Hi Road, Tuen Mun.