(A) New Works Projects

• Contractors
  • List of Approved Contractors for Public Works - Waterworks Category
  • List of approved suppliers of materials and specialist contractors for public works
  • Security services
• Building Materials
• Contract and tender
  • Model tender document for waterworks projects
  • Tender boards
• Contract for supply/installations and security services
• Contracts/Works Orders for construction/modification/upgrading of waterworks installations, depots and workshops
• Civil Engineering Design Manual for waterworks projects
• Contract advisory service
  • Programme and reports

(B) Project Management

• Committees/Meeting
  • Public Works Sub-committee
• Programmes
  • Programme progress and expenditure forecast of works
  • Public works programme

(C) Miscellaneous

• Stores Control
• Reservation/Allocation of Land
• Waterworks Installations under construction
• Annual Review of Achievements
• Project Finance/Costing/Billing/Estimates/Expenditures
• Public Works Programme Information System
• Site contractors
  • Regulating Action
  • Monthly return on employment in Government Buildings and Construction
• Traffic Impact Assessments
• Quality Management Application

(A) Headworks

• Works Reports
• Maintenance of WSD Buildings/ Reservoirs/ Service Reservoirs/ Catchwaters/ Slopes/ Treatment Works
• Reservoirs/Service Reservoirs/Treatment Works
  • Consumption Statistics
  • Safety Examinations
  • Protective Measures for Maintenance Personnel
  • Inspection of Balance Tank and Header Tank
  • Sludge Disposal
• Typhoon & Rainstorm Damage
• Dry Season Draw-off Pattern
• Water Pollution Control
• Irrigation Supply
• Trunk Mains
• Temporary Metered Supply to Salt Water Supply System during Emergency
• Condition Survey of WSD Reinforced Concrete Structures
• Studies
  • Treatment and Water Transfer Facilities for the Metropolitan/New Territories Areas
  • Improvement of Sea Water Quality for Flushing Purpose
• Monitoring and Control of Small House Development in Water Gathering Ground
• Water Supply
• Slopes

(B) Distribution

• Utilities Technical Liaison Committee
• Joint Utility Policy Group
• Pipeline
• Mainlaying Practice/Works/Programme
• Trunk, submarine and water mains
• Interruption of water supplies
• Water Restriction
• Fresh/Salt Water Supply and Salt Water Flushing Systems
• Fresh/Salt Water Distribution Mains and Distribution Systems
• Fire Hydrant System
• Pipe Materials
• Studies
  • Working Method for Maintenance of Asbestos Cement Watermains

(C) Mechanical & Electrical Operation

• Pumping Stations
• Projects
• Flow Measurement

(D) Miscellaneous

• Landslide and slope
• Reservoir Safety
  • Survey/seepage records
  • Report
• Maintenance Contracts
  • Contractors' Performance
  • Material/Store Control
  • Report on Labour Force
• Land Allocation
  • Government
  • Private
• Water Consumption and restriction
• Development Programmes
• Job Records/Progress Reports/Project Reviews
• Landslide Reports
• Contracts
  • Cleaning Works
  • Security Services
• Improving Public Image of WSD Quality Management
• Chlorine Safety
  • Action Plan
  • Steering Group Meetings
• Watercourse Maintenance & Management
• Operational Capacity of Waterworks Installation

(A) Customer Services

• Flushing
• Customer services matters
  • Hong Kong Waterworks Standard Requirements
  • Seepage
  • Hot Water System
  • Consumer services problem study
• Complaints/Enquiries
• Potable Water Supplies
  • Domestic
  • Trade
  • Fire Service
  • Temporary Mains Water for Flushing
  • Concessionary Use
  • Cooling System
• Salt Water for flushing
• Provision of service by districts
• Meters/Standpipes
  • Application and Processing Procedures
  • Inspection
  • Installation
  • Testing/Monitoring/Control
  • Replacement/Disconnection
• Approved Water Fittings
• Water Consumption - Flow Pattern
• Unrecorded Consumption
• Fees and Charges Review
• Sewage Charges
• Water Wagon
• Misuse/Illegal Supply of Water
• Enforcement of Waterworks Ordinance
• Provision of Waterpoints/Water Selling Kiosks
• Consultancy Study on Improving Consumer Services in WSD
• Records of Metered Connections with Fire Hydrants
• Enquires and complaints
  • General
  • LegCo Secretariat, Ombudsman & District Council

(B) Consumer Accounts

• Request for services
  • Change of consumership
  • Closing of water accounts
  • Refund of deposits
  • Adjustment of bill amount
• Case of complaints/disputes

(C) Instructions and Working Procedures

• Time frame of meter installation and first billing
• Restoration of water supply subsequent to disconnection
• Water meter
  • Testing
  • Removal
• Legal matters

(D) Customer Enquiry Centres

(A) Mechanical & Electrical

• Tender Document
  • Supply, installation, repair and other servicing works for M&E plant and equipment
  • Term contracts
• Work Procedures
  • Lung Cheung Road M&E Workshop safety plan
  • Water meter testing laboratory quality manual
• Standard Specifications and Drawings
• Plant Data
  • Pumping capacity
  • Register of major plant and equipment

(B) Safety

• Chlorine Hazard Assessment
• Accident Statistics
  • Waterworks contracts
  • WSD staff
• Construction Safety
• Safety at Work

(C) Personnel and Establishment

• Training
  • Training courses/schemes for staff

(A) General Administration

• Accommodation

(B) Planning

• Water supply planning reports
• Water resources
  • Survey on hydrology

(C) Personnel and Establishment

• Allowance
• Secondment/transfer/redeployment of professional, inspectorate and technical grade staff
• Complaints and grievance procedure

(D) Leak Detection

• Leakage control study reports
• Pressure management and continuous monitoring study reports

(E) Reservoir Safety

• Reservoir safety reports

(F) Water Science

• Water Treatment

(G) Crisis Management

• Crisis Management Plan
• Contingency Plan
  • Chemical, Biological, Radiological and Nuclear Agent Attack
  • Daya Bay
  • Nuclear Powered Vessel Contingency Plan
  • Power Outage
  • SARS
  • Influenza Pandemic

(H) Miscellaneous

• Water Quality Control
• Water Resources Management
• Prosecutions
• Waterworks Statistics
• Report of the Advisory Committee on the Quality of Water Supplies

(A) General Administration

• Departmental Instructions
• Reports and publications
  • WSD annual report
  • Leaflets and booklets
• Visits
• Audit queries

(B) Public Relations

• WSD Customer Liaison Group
• Media Enquiries/Complaints

(A) Personnel and Establishment

• Recruitment
  • Advertisement on vacancies
  • Local agreement terms
  • Non-civil service contract terms
  • Medical examinations
  • Qualifications
  • Incremental credit for experience
  • Recruitment board
  • Employment vetting
  • Employment of disabled persons
• Departmental and general grades
  • Career development
  • Job descriptions
• Policy on personnel matters
  • Extension of service
  • Re-employment
  • Outside work/investment
• Discipline
• Termination of service
• Establishment matters
  • Statement of establishment and strength
  • Departmental Establishment Committee
    • Creation/deletion of posts
    • Re-deployment/regrading
• Professional institutions/institute for civil engineers, electrical engineers, planners, surveyors, land surveyors, etc.
• Review of grades
  • Working groups on review of technical inspectorate and related grades
  • Working group on performance management
• Performance appraisal system
• Quarters
• Housing benefits/scheme
  • Housing loan scheme
  • Home financing scheme
  • Home purchase scheme
  • Public housing for government officers
  • Private tenancies
  • Co-operation society housing scheme
    • Non-accountable cash allowance scheme
• Allowance
• Waterworks Welfare Fund
• Appointment
  • Professional/assistant professional grade
  • Technical and other grades
  • Acting appointments
  • Promotion
  • Renewal of agreement
  • Transfer from agreement term to permanent establishment term
• Employment
  • Summer students
  • Temporary staff
• Leave and passage
• Returns and Statistics
  • Departmental quarters
  • Register of buildings
  • Permission to take outside work
  • Employment of disabled persons
  • Officers leaving service
  • Premature retirement
  • Intake/exit statistics
• Staff associations
  • Waterworks Inspectors
  • Consumer Services Inspectors
  • Water Meter Reading Staff
  • HK Government Water Supplies Department Employees
  • Government Waterworks Professionals
  • Association of Government Land & Engineering Surveying Officers
  • Association of Government Technical & Survey Officers
• Secondment/transfer/redeployment
• Retirement
  • Pensions and gratuities
  • Retirement on medical grounds
  • Pensioners' welfare
• Expatriate staff
  • Expatriate status
  • Contract gratuity
  • Transfer from overseas to local conditions of service
• Staff relations
• Staff management matters
• New Pension Scheme
• Surviving Spouses' and Children's Pensions Scheme
• Staff costs
• Departmental Consultative Committee
• Employees' compensation
• Officers in distress
• Complaints and grievance procedure
• Long and meritorious service certificate award
• Long service travel award scheme
• Administration of estates of deceased Government servants
• Benefits for dependent members of officers killed on duty
• Use of Chinese language
• Accommodation

(A) Financial System and Planning

• Systems
  • LAFIS
  • Creditors' system
  • Payroll system
  • Disconnection Order
  • Collection of water account
• Sewage charges
• Estimates/forecasts
  • Recurrent accounts
  • Capital accounts
  • Revenue accounts
  • Five-year forecast of expenditures
• Controlling officers' reports

(B) Information Systems & Information Technology

• Local area network
• Information Systems

(C) Supplies

• Provision of stores (water meters, chlorine, etc.)
• Computer
• Stock/price lists
• Stock verification
• Disposal of store
• Inventory
• Suppliers
• Furniture and equipment
• Uniform
• Chemicals for treatment
• Write-off
• Procurement
• Board of condemnation

(D) Instructions and Working Procedures

• Financial Management Branch Instructions

(E) Forms

• Review of standard departmental forms
• WIS input forms

(F) Miscellaneous

• Statistic Reports

(G) Data Management

(A) General Administration

• Departmental Instructions
• Circulars
• Statistics and Returns
• Office Accommodation
• Maintenance and maintenance contract
• Cleaning service
• Security
• Office Equipment/Furniture
• Stores/Inventory
• Air-conditioning
• Electricity Supply/Consumption
• Car Parking
• Transport
• Telecommunications
• Fire Fighting
• Transport
• Sub-imprest Account
• Computer Facilities
• Annual Departmental Functions
• Meetings and Committees
• Filing and Records Management
• Licensed Plumbers (LPs)
  • Applications & Enquiries
  • Discipline Penalty System
  • VTC Training
  • Computerization of LPs Records
• Regionalization
• Emergency Standby Gang - Mongkok Office
• Land matters
• Office Organization
• Duty Roster
• Computer
• Property management
  • Management of WSD premises and waterworks installations
  • Maintenance and housekeeping of WSD properties