| Customer Accounts Section |
- Officer-in-charge :
- Senior Treasury Accountant / Customer Accounts
- Mr. LEE Kwok Shuen (Tel. No. : 2829 4582)
Principal Functions and Duties :
- Administer all customer accounts
- Prepare and issue water bills and demand notes
|
|
 |
| Customer Services Division |
- Officer-in-charge :
- Chief Engineer / Customer Services
- Mr. LAM Ching Man (Tel. No. : 2829 5898)
Principal Functions and Duties :
- Day-to-day operations of the department in the provision of services to the customers including Customers Enquiry Centres and Customer Telephone Enquiry Centre
- Administer the provision of supply to new customers
- Administer the handling of enquiries & complaints from customers
- Administer the reading of water meters for billing purpose
- Administer the receipt and despatch of documents related to customer services
|
|
|
| Technical Support Unit |
- Officer-in-charge :
- Senior Engineer / Customer Services (Technical Support)
- Mr. CHAN Shu Key, Charles (Tel. No. : 2829 4449)
Principal Functions and Duties :
- Review and amend Waterworks Ordinance and Regulations (other than billing related issues)
- Provide technical support, enforcement support (excluding prosecution) and efficiency monitoring in the Customer Services Branch
- Provide support on user administration matters related to the Customer Care and Billing System
|
|
|
